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Danny L. Collins
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San Antonio, Texas
78239
Email: dcollins1 at satx.rr.com
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SUMMARY OF EXPERIENCE
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With 25+ years of solid work
experience, and a college degree I am looking for an exciting new challenge
that will give me personal growth, financial stability, family benefits and
advancement possibilities. Skilled in all Microsoft applications, Word,
Excel, PowerPoint. All Windows platforms, Linux And Unix.
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PROFESSIONAL WORK EXPERIENCE
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San Antonio, Texas
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Wireless Works
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Leading
provider of fulfillment, logistics & repair, and remanufacturing
services to the wireless industry with state of the art services centers.
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Supervisor
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1/2005 - Present
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Responsible
for service center operations and product repair.
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Conduct
weekly departmental meetings to improve lines of communication and to
solicit ideas for improving product quality, containing costs, and
increasing deliveries.
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Expanded
service capacity ………………..
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Managed
activities of employees and technicians.
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Managed
all functional areas of operations, consistently exceeding all service and
delivery goals.
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Established
a Training Program to aggressively develop and prepare staff for promotions
to increased levels of responsibility.
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San Antonio, Texas
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Computer
Consulting & Repair
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Self-employed
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Principle
Consultant
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3/2004 - 12/2005
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Responsible
for In House Troubleshooting, Computer Repair/Virus Detection, Software
Installation and Securing Networks.
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Analyzed
products and recommended use of new products and services.
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Managed
LAN and WAN performance and security.
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Managed
only LAN and WAN area.
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Reported
to the Director of Information Systems.
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Established
and implemented policies and procedures for LAN and WAN usage throughout
the organization.
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Managed
the acquisition, installation, and maintenance of the organizational local
area networks (LAN) and wide area networks.
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San Antonio , Texas
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Time Warner Cable
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Time Warner Inc. is a leading global media and
entertainment company with best-in-class businesses in filmed
entertainment, interactive services, television networks, cable systems and
publishing.
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Account Executive
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6/2003 - 3/2004
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Responsible
for maintaining existing and new client portfolio of commercial cable
broadband clients - Road Runner Business Class Solutions
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Recommended
additional products and services to meet customer needs.
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Arranged
special product orders, delivery, and installation.
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San Antonio, Texas
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Host Caters Web Services
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Internet Web Services: Web Hosting, Domain Registration and Web Design Services.
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Account
Manager
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1/2002 - 6/2003
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Responsible
for promotions, internet marketing and streamlining business expenses with
new innovations.
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Managed
product and service development, pricing, marketing budgets, and sales
objectives.
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Provided
marketing expertise to executive management team.
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Directed
sales force, marketing staff, and distributors.
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Administered
development of policies, procedures, and objectives for marketing and
selling the organizational products and services.
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San Antonio, Texas
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Southwestern Bell Telephone
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A
wholly owned subsidiary of SBC Communications Inc. provides landline telecommunications
services in Texas, Missouri,
Oklahoma, Kansas
and Arkansas.
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Account
Executive
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1/2000 - 4/2002
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Responsible
for sales territory of east San Antonio, New
Brunets and Sequin Texas.
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Recommended
additional products and services to meet customer needs.
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Arranged
special product orders, delivery, and installation.
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San Antonio, Texas
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American Telephone &
Telegraph - AT&T
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For more than 125 years, AT&T has been known for
unparalleled quality and reliability in communications. Backed by the
research and development capabilities of AT&T Labs, a global leader in
local, long distance, Internet, and transaction-based voice and data
services.
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Account
Team Leader
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9/1983 - 1/2000
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Held several positions for AT&T responsible for account
team in the business office. Previous department positions: Network Services,
Operations Group, ATT Communications, ATT Information Systems.
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Responded
to customer requests and questions regarding technical, large, and complex
service, products, and accounts.
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Used
computer to access and update customer records.
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Analyzed
and rectified customer concerns using established procedures.
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EDUCATION
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B.S.,
Psychology -
Minor
Sociology
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Southern Arkansas University
Magnolia, Arkansas
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1979
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SPECIAL TRAINING
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A+
trained 1999 Unix, Linux, and all windows platforms MS Word, Excel and
PowerPoint
Certified
Wireless Telephone Repair Technician
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TECHNICAL SKILLS
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Microsoft
applications, Word, Excel, PowerPoint. All Windows platforms, Linux, Unix,
A+.
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AFFILIATIONS
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Christian Chamber of Commerce Member
Metro
Chamber of Commerce Member
Greater
Chamber of Commerce Member
Hispanic
Chamber of Commerce Member
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AWARDS & HONORS
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Member
of Track Team that won Conference Title in 1978.
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KEY SKILLS & ABILITIES
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Management,
Supervision,
Client
Services, Customer Services, Sales & Marketing, Technology, Telecommunications,
Microsoft Applications, Word, Excel, PowerPoint, Windows platforms, Linux,
Unix, A+,
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